Ireland Store Information & Terms

Last updated: 20 June 2026

This page summarises key store information for customers ordering UTBOX products from Ireland. It is intended to help you check the seller, payment, delivery, returns, and support route before ordering.

Merchant identity

Merchant: Hongkong Hope Overseas Trading Co., Limited

Address: Room 701, unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong

Phone: +1 3474001941

Email: support@utbox.store

Products and checkout

The Ireland storefront is focused on the UTBOX X2 Pro HDMI game stick bundle. Product pages show the current included items, storage option, controller bundle, and live price.

Ireland customers should see EUR storefront pricing and EUR checkout where the Ireland market is selected. The final order total, taxes where applicable, delivery route, and payment method are confirmed at checkout before payment.

Order confirmation

After checkout, Shopify sends an order confirmation to the email address used at checkout. If an item is unavailable, an address cannot be serviced, or an order cannot be fulfilled, UTBOX support will contact you and arrange a cancellation or refund where needed.

Delivery to Ireland

UTBOX currently shows free Ireland delivery for the X2 Pro bundle, with an estimated 3-7 business day delivery window after dispatch from our Germany warehouse. Delivery estimates are not guaranteed dates and may be affected by carrier, address, weather, customs, or peak-season delays.

Returns and refunds

For return windows, return postage, refund timing, faulty items, and the return request route, review the Ireland Returns & Refunds page before sending anything back.

Product setup and support

Use the Ireland FAQ for HDMI setup, USB power, controller, and compatibility questions. For order-specific help, email support@utbox.store with your order number and checkout email.

Customer responsibilities

Please provide accurate delivery and contact details at checkout, inspect your order when it arrives, and contact support promptly if you notice a delivery, setup, or product issue.

Prossimo passo

Resi e assistenza senza promesse eccessive

Italia: resi entro 14 giorni dalla consegna per richieste idonee, supporto replacement-first per problemi di qualità e istruzioni prima di ogni spedizione. I controller richiedono 2 batterie AAA ciascuno, 4 AAA in totale per due controller; le batterie non sono incluse.

Acquista UTBOX X2 Pro FAQ Italia
Percorso acquirente Italia
Italia: pagamento in EUR, consegna 3-7 working days after dispatch
Consegna

Verifica tempi e metodo

La consegna gratuita in Italia è 3-7 working days after dispatch dal magazzino in Germania.

Installazione

Controlla HDMI e controller

Tieni vicino TV o monitor HDMI, alimentazione USB stabile e 2 batterie AAA per ciascun controller; 4 AAA totali per due controller, non incluse.

Supporto

Assistenza prima del reso

Per problemi di qualità contatta support@utbox.store: prima controlliamo alimentazione, HDMI, ricevitore, controller e scheda, poi ricambi o sostituzione quando ragionevole.

Qual è il passo migliore dopo questa pagina?

Per resi non legati a difetti puoi contattarci entro 14 giorni dalla consegna. Le spese di spedizione di ritorno sono a carico del cliente dove consentito da legge e piattaforma. Se serve un rientro fisico, il supporto fornisce le istruzioni RMA per la Germania: non spedire prodotti senza istruzioni.