Ireland Returns & Refunds

Last updated: 26 June 2026

This page explains the return, replacement, and refund route for UTBOX customers ordering from Ireland. Contact support@utbox.store before sending anything back so we can confirm the correct instructions for your order.

14-day returns for Ireland orders

For most online orders delivered to Ireland, you can tell us that you want to cancel within 14 days from the day you receive the goods. After you tell us, please return the goods within a further 14 days unless support gives different written instructions.

Please return the UTBOX X2 Pro bundle with the main HDMI game stick, controllers, cables, accessories, manuals, and original packaging where possible. You may inspect the product as you would in a shop, but please avoid use beyond what is needed to check the item.

Return postage

For a change-of-mind return during the cooling-off period, you are responsible for return postage where allowed by applicable law unless UTBOX has offered otherwise in writing. If the item is faulty, incorrect, damaged on arrival, or missing an accessory, contact us before returning it so we can review the issue and give return, replacement, or refund instructions.

Battery information

Each wireless controller uses 2 AAA batteries. Two controllers need 4 AAA batteries in total, and batteries are not included in the UTBOX X2 Pro bundle. Please install fresh AAA batteries before reporting a controller power or pairing issue.

Faulty, damaged, or wrong item

Your statutory consumer rights are not limited by this page. If your order arrives faulty, damaged, incomplete, or different from what you ordered, email support@utbox.store with your order number, photos or video if available, and a short description of the issue.

For quality issues, UTBOX follows a replacement-first support process: we troubleshoot the issue first, then arrange a missing accessory, replacement part, or replacement unit where appropriate. A refund is handled after support review when troubleshooting or replacement is not reasonable, or when required by applicable law or platform rules.

How to start a return, replacement, or refund request

1. Email support@utbox.store within the relevant return window.
2. Include your order number, the email used at checkout, and the reason for return, replacement, or refund review.
3. Wait for written instructions before sending the item back.
4. If a physical return is required for an Ireland order, support will provide the correct Germany RMA route or other written return instructions.
5. Use a tracked service and keep your postage receipt until the case is closed.

Refund timing

When a cooling-off cancellation is accepted, we refund the eligible order payment to the original payment method within 14 days, subject to receiving the returned goods or proof that you sent them back, where applicable.

No public return address

Do not send items to the business identity address or any other address unless support gives you that route in written instructions. The correct return route can vary by order, inspection need, and RMA handling status.

Business identity and contact

Merchant: Hongkong Hope Overseas Trading Co., Limited

Business contact route: UTBOX does not publish a public postal return address for Ireland orders. Email support@utbox.store before sending anything back so support can provide written RMA or return-route instructions for your order.

Phone: +1 3474001941

Email: support@utbox.store

Consumer guidance

This page is intended to make the Ireland support route clear. It does not replace or reduce any statutory consumer rights that apply to your order.